Return & Refund Policy

At Warm Fortune, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, items must:

• Be unused and in their original condition.
• Be returned in the original packaging.
• Include proof of purchase or order confirmation.

Items that have been used, damaged by the customer, or returned without original packaging may not qualify for a refund.

Non-Returnable Items

The following items are not eligible for return unless they arrive damaged or defective:

• Customized or personalized products
• Clearance or final sale items
• Products damaged due to misuse or improper handling

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please provide:

• Your order number
• Photos of the damaged item(s) and packaging
• A brief description of the issue

Once reviewed, we will arrange a replacement or issue a refund when appropriate.

Refund Process

After we receive and inspect your returned item(s), we will notify you regarding the approval of your refund.

If approved:

• Refunds will be issued to your original payment method.
• Processing typically takes 5–10 business days, depending on your financial institution.

Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

We only replace items that are defective, damaged, or shipped incorrectly.

If you need an exchange, please contact our customer support team before returning your item.

Return Shipping

If the return is due to our mistake (wrong, defective, or damaged item), Warm Fortune will cover the return shipping costs.

For returns requested for other reasons, customers are responsible for return shipping unless otherwise stated.

Wholesale Orders

Bulk and wholesale purchases may have different return terms. Please contact us before placing your order if you have questions regarding wholesale returns.

Contact Us

If you have any questions about returns or refunds, please contact us:

Warm Fortune

Email:  sales@warmfortunepackaging.com

 

Business Hours: Monday – Friday, 8:00 AM – 6:00 PM

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@warmfortunepackaging.com. Please note that returns will need to be sent to the following address: 2515 Laramie Dr Unit 160, Colorado Springs, CO 80910

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@warmfortunepackaging.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@warmfortunepackaging.com. Please note that returns will need to be sent to the following address: 2515 Laramie Dr Unit 160, Colorado Springs, CO 80910

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@warmfortunepackaging.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@warmfortunepackaging.com

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@warmfortunepackaging.com.